Restaurant billing software in Greams Road.

Keep a late takeaway pickup visible after the bill is paid

The Chennai District directory places Apollo Hospital on Greams Lane, and the hospital's own location page identifies its Greams Road address. These are navigation references only. For an arranged restaurant software visit, share your actual street, entrance and collection-counter location; “near Apollo” is not a complete destination. Do not enter patient details or medical information into a restaurant order for this exercise. DeccanPro does not claim a relationship with the hospital.

Local reference: Chennai District: Greams Lane landmark; Official Greams Road location reference. Use the restaurant exercises below with your own menu.

Agree what each status proves

Prepare fictional order G14 for two meals at Rs.130 each, an item subtotal of Rs.260 before any configured adjustments. Record a completed training payment using the demonstrator's agreed test procedure. Set an illustrative collection time of 1:00 PM in the supported field or a clearly labelled manual rehearsal note. This is not a claim that the POS has a promised-time field. Ask three separate questions: is payment recorded, is the food ready, and has someone actually received it? At 1:00 PM in this exercise, the answers are yes, yes and no. The cashier should be able to explain all three without treating a receipt print or completed bill as collection evidence.

Run the late-pickup branch

Advance the practice clock to 1:15 PM with nobody arriving. Fifteen minutes is an invented exercise interval, not a food-holding recommendation or software alert threshold. The responsible staff member locates the labelled practice parcel and checks G14 against the saved order. Confirm that it has not already been handed out before attempting any guest follow-up. Use the restaurant's agreed contact procedure with a colleague role-playing the guest; do not call a real customer for the demonstration. Note the contact outcome and who owns the next action. A call attempt with no answer is different from the guest agreeing to a revised collection time. Do not record an agreement that did not happen.

Carry the unresolved parcel across a shift

The outgoing cashier hands over G14 with four facts: payment recorded, two-meal practice parcel located, no collection confirmed and follow-up assigned. Include the latest contact result and next review time. Use only the minimum information needed; keep personal contact details out of a publicly visible collection board. The incoming cashier finds the same saved order and physical practice parcel, then reads back the next step. Re-entering the two meals creates a second order and is not a handover method. If the installed POS does not show the required collection state, demonstrate the agreed supporting log and how staff reconcile it with the saved reference. Do not advertise an automatic late-pickup alert or collection tracker without verifying it.

Finish with two different outcomes

In the first branch, the correct guest arrives. Apply the restaurant's identification and payment checks, match the parcel contents to G14 and record the actual handover through the supported workflow or agreed log. The practice subtotal stays Rs.260 and the already-recorded payment must not be collected again merely because another cashier is serving the guest. In the second branch, no guest arrives before the agreed review point. Escalate to the authorised person under the restaurant's actual cancellation and food-handling policies. Do not mark the parcel collected to clear the screen. Any disposal, replacement, cancellation or refund decision is a separate event requiring its own evidence; a POS record alone does not prove money returned. This guide sets no food-safety holding time or entitlement to a refund.

Decide whether the rehearsal passed

A pass means both cashiers can locate one sale, distinguish the payment from collection, explain the physical parcel's disposition and identify the person responsible for unresolved work. An empty screen is not a pass if nobody knows where the food went. Record the observed result for each branch instead of ticking a single “order completed” box. Repeat after changing the handover process with a fresh training reference. Keep the same two-meal example so that a changed outcome reflects the process rather than a different order. For a Chennai demo, bring the actual collection policy, staff roles and an anonymised example of an overdue order if you have one.