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Agree when the order becomes a kitchen instruction
Write down your current sequence: take the order, confirm it with the customer, send it to the kitchen and complete the bill at the appropriate step. Different counters arrange payment differently, so use your real sequence when testing the software.
Have the cashier enter an order with three items and ask the kitchen to find it. Check the quantities and the order reference on the KOT. Then place a similar second order so the packing person can show how they keep the two parcels apart.
Handle the customer who changes their mind
Before the food is ready, ask to remove an item or add another one. Demonstrate the actual change or cancellation workflow and have the cook identify the update. An altered final bill is not enough if the kitchen continues preparing the original order.
DeccanPro supports new, changed and cancelled kitchen-order workflows. Test how your chosen printer, kitchen display and optional announcements communicate the change. Use the full ticket or screen as the reference if spoken announcements keep a long order concise.
Rehearse two similar parcels without swapping them
Use fictional prices and training orders outside service: an idli plate is Rs.50 and a dosa is Rs.80. Parcel A starts with two idli plates and one dosa (Rs.180); parcel B has one idli plate and two dosas (Rs.210). They each contain three ordered portions, so counting three containers alone cannot establish which parcel is correct.
Before preparation, party A requests one more idli plate. Use the demonstrated update process and confirm the kitchen receives the addition once. A now contains three idli plates and one dosa, subtotal Rs.230. B remains Rs.210. These are item subtotals before any configured adjustments; the containers needed depend on your actual packing method.
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| Practice order | What the packer matches | What the cashier checks |
|---|---|---|
| A before the change | Two idli plates and one dosa against A's saved reference | Sample subtotal Rs.180 |
| A after the extra plate | Three idli plates and one dosa; the addition belongs only to A | Revised sample subtotal Rs.230; handle any payment difference through the demonstrated procedure |
| B, unchanged | One idli plate and two dosas against B's separate reference | Sample subtotal stays Rs.210 |
Separate ready, paid and collected
Give one person the role of packer and another the role of cashier. The packer confirms the current contents and reference. The cashier checks payment through your agreed process. Only then does the team complete the appropriate handoff. A kitchen ticket, an announcement or a ready parcel is not by itself proof of payment.
Now have party B arrive while A's parcel is nearest the counter. Ask the collector for the agreed order reference and read back the contents before handing it over. Record collection through your staff procedure; do not assume a bill print or a disappearing kitchen card proves that the parcel was collected. This rehearsal tests people and information together and does not claim an automatic collection-status feature.
Make packing a deliberate check
Choose the record the packing team will compare against: the kitchen ticket, order screen or another agreed reference. Match the number of packed items with that record before handing over the parcel. A software demo can test the clarity of the information; the physical packing procedure still belongs to your team.
If your Chennai outlet also receives marketplace or telephone orders, discuss each source separately. This page does not promise automatic delivery-platform integrations. Bring those requirements to the demo so their handling can be confirmed before you choose a system.
PUT IT INTO PRACTICE
Your checklist
- Separate references for A and B
- A changes from Rs.180 to Rs.230 in the sample
- B remains Rs.210 with its original contents
- Only the additional plate reaches the kitchen as new work
- Preparation, payment and collection checked separately
- Final contents read back before handover
