Rehearse the overlap that makes a service difficult.

Choose a sequence from your actual service

Write three sample orders: a table ordering two dishes, a parcel order using one of those dishes, and a second round for the first table. Add a deliberate question such as an uncertain send or a permitted item correction. Use the installer’s agreed training procedure so the rehearsal does not become unexplained live sales.

Assign a guest role, captain, cashier and kitchen reader. With a smaller team, rehearse the role changes that really occur rather than assuming four people are always available. The observer should watch handoffs and record unclear steps without coaching every action.

Run one overlap with an answer you can check

Use these fictional references in the installer’s agreed training environment. Table T4 starts with two dosas. Parcel P8 then requests one dosa and one coffee. Before the parcel is handed over, T4 adds one coffee. The final combined quantity is three dosas and two coffees, but that total alone cannot prove that each guest receives the correct order.

Ask the observer to record the reference at each handoff, not just the dish count. The kitchen should distinguish T4’s later coffee from its original two dosas. The packing person should find one dosa and one coffee against P8. Do not prepare real food, collect payment or add unexplained practice sales to live records.

Watch accuracy before measuring speed

Ask whether each participant can identify the current dishes, quantities and order reference. Check that the parcel does not collect the table’s extra item and that the kitchen recognises the second round. Stop at the first mismatch and trace where the two versions diverged.

Timing may help compare the same exercise before and after a change, but a rehearsal time is not a promise of production performance. Use it to identify waiting and unnecessary movement. A fast order that sends the wrong instruction is not a successful test.

Compare like-for-like attempts

If you time the rehearsal, agree the start and finish first. For example, start when the guest role finishes reading the first request and finish when the observer has checked both final orders and the parcel contents. Keep that definition, menu, quantities and staff roles the same for the comparison. Record interruptions such as a printer paper change rather than silently removing the delay.

Keep accuracy and elapsed time as separate observations in the worksheet. A four-minute attempt with a coffee assigned to the wrong reference has failed the order check; it is not an improvement over a five-minute correct attempt. These are example times for explaining the comparison, not DeccanPro performance measurements.

After coaching, repeat with fresh table and parcel references so staff must read the order rather than remember its position. Change one condition at a time. If a different team or menu is used, treat it as a new rehearsal instead of claiming a percentage speed improvement. Carry unresolved handoff problems into the first-week review with a responsible person and retest action.

Agree the fallback and repeat the hard step

Ask each role what they do when they are unsure whether an order arrived. Establish who checks the current order, who communicates with the kitchen and when to call support. Use only the fallback procedure supported by your installation; do not assume a disconnected device continues every task normally.

Repeat the part that caused confusion with a fresh sample order. Save the result and responsible person in the rehearsal worksheet. This provides a practical acceptance exercise for DeccanPro table ordering, captain mobile, KOT printing and billing, while keeping the discussion tied to your restaurant’s busiest service.