Updated
Choose a sequence from your actual service
Write three sample orders: a table ordering two dishes, a parcel order using one of those dishes, and a second round for the first table. Add a deliberate question such as an uncertain send or a permitted item correction. Use the installer’s agreed training procedure so the rehearsal does not become unexplained live sales.
Assign a guest role, captain, cashier and kitchen reader. With a smaller team, rehearse the role changes that really occur rather than assuming four people are always available. The observer should watch handoffs and record unclear steps without coaching every action.
Watch accuracy before measuring speed
Ask whether each participant can identify the current dishes, quantities and order reference. Check that the parcel does not collect the table’s extra item and that the kitchen recognises the second round. Stop at the first mismatch and trace where the two versions diverged.
Timing may help compare the same exercise before and after a change, but a rehearsal time is not a promise of production performance. Use it to identify waiting and unnecessary movement. A fast order that sends the wrong instruction is not a successful test.
Agree the fallback and repeat the hard step
Ask each role what they do when they are unsure whether an order arrived. Establish who checks the current order, who communicates with the kitchen and when to call support. Use only the fallback procedure supported by your installation; do not assume a disconnected device continues every task normally.
Repeat the part that caused confusion with a fresh sample order. Save the result and responsible person in the rehearsal worksheet. This provides a practical acceptance exercise for DeccanPro table ordering, captain mobile, KOT printing and billing, while keeping the discussion tied to your restaurant’s busiest service.
PUT IT INTO PRACTICE
Your checklist
- Table and parcel orders overlap in the exercise
- Extra round remains distinguishable
- Uncertain-send response practised
- Hardest step repeated successfully
