DeccanPro · Chennai restaurant guide
https://deccanpro.com/guides/restaurant-pos-first-week-review/
Updated
Record the incident without exposing guest data
Write down the shift, device or station, task being attempted and what staff observed. A useful note says ‘the extra coffee was unclear on the kitchen copy’; ‘billing was slow’ does not explain what to test. Keep customer names, payment details and other private information out of a shared training worksheet.
Ask what the team did next and whether the order was checked before a retry. Collect the captain’s and kitchen’s observations separately where needed. Different descriptions may reveal a handoff problem rather than a fault in the original order.
Reproduce one issue at a quiet time
With the installer’s agreed sample-data procedure, repeat the smallest sequence that shows the problem. Use the same device position, item name and order change where relevant. If it cannot be reproduced, keep the observation open rather than declaring a cause without evidence.
Group the findings into menu wording, staff procedure, device or connection, and questions for support. Do not change several things together: that makes it difficult to know which change helped. Give each agreed action a person responsible and a time to check it again.
Prioritise by consequence, not just frequency
A repeated inconvenience is easy to notice, while a single uncertain charge or lost kitchen instruction can need attention sooner. In the review log, use Observed result for the evidence, Action taken for the agreed temporary procedure and Responsible person for the owner. Do not mark a problem closed just because staff found a workaround. These are fictional review examples, not reports about DeccanPro installations.
Scroll sideways if needed to see all columns.
| Observed example | Immediate review | Evidence needed before closing |
|---|---|---|
| One order appears to have been charged twice | The shift lead reconciles the saved sale and actual payment records before another charge or refund is attempted. | An authorised person explains both records and any correction; a repeated training case has the expected result. |
| An extra coffee is repeatedly missed by the kitchen | Confirm affected orders with the kitchen and use the agreed handoff while the update is investigated. | A second-round test reaches the kitchen on the intended device, and another staff member can identify the addition. |
| Staff need extra taps to find a correctly priced dish | Record the exact menu path and discuss a clearer layout outside service. | Staff can find the intended portion and price after the change; a faster lookup has not selected the wrong dish. |
Close the loop with the next shift
Show the next team the corrected example. Ask someone who did not make the change to complete the order, then compare the counter, kitchen and bill. Mark an issue resolved only after that check succeeds. Keep unresolved items visible to the person coordinating the rollout.
At the end of the week, review unresolved issues by consequence first, then choose the recurring problems that most interrupt service. Use the downloadable review log to retain the example and next action. For DeccanPro restaurants in Chennai, a specific reproducible question makes a support or demonstration discussion more productive than a general request to ‘check everything’.
PUT IT INTO PRACTICE
Your checklist
- Observed task and outcome recorded
- Private customer data omitted
- One change checked at a time
- Next shift repeats the corrected example
