A missing kitchen ticket needs a check before a retry.

First establish what the kitchen already received

Ask the kitchen to check its ticket collection point and the open order view used in your installation. Confirm the table or order reference, dishes and quantities with the captain. A misplaced printout and an order that never reached the system require different next steps.

Check the current table or order at the billing counter. Record whether the missing information is the whole order, an extra round or a correction. Tell the kitchen who is coordinating the check so another staff member does not independently submit the same dishes.

Check the printer without changing the setup blindly

Look at power, paper and visible status indicators according to the printer’s manual. Confirm that the device being checked is the intended kitchen printer. Ask whether it was moved, disconnected or changed recently. Do not open electrical components or reset network settings during service as a speculative fix.

If a trained person uses the printer’s supported test function, record the result. A successful device test and a successful restaurant KOT test are different observations. Share both with support, together with the exact make, model and connection type.

Retry once the preparation instruction is clear

Use only the supported inspect or reprint procedure demonstrated for your installation. Before doing so, tell the kitchen what the new copy represents and confirm whether any dishes have already started. Afterwards, compare the current order and the resulting ticket so an extra copy is not treated as extra food.

Keep a brief record of the time, affected station and action that restored printing. For a Chennai restaurant running lunch service and takeaway together, this record helps the next shift recognise a repeated connection or paper-handling issue. Ask DeccanPro to demonstrate this recovery sequence on your own printer during the setup review.

Reconcile the paper-out interval before resending

Use this fictional exercise outside live service. Practice A contains two dosas and its ticket was collected before the paper ran out. Practice B contains one meal and is saved at the counter, but the kitchen has no confirmed ticket. Practice C is only a guest request that the captain has not yet saved. Keep these three states separate: a paper fault does not establish which orders exist or what the kitchen has already begun.

After paper is restored using the model’s instructions, observe what the actual setup does before choosing a retry. Some print paths may retain work; others may need a supported recovery action. Ask the installer to demonstrate the behaviour instead of assuming automatic replay or an empty queue. A green status light or a fresh test slip does not account for Practice B.

Separate a delayed ticket from a new round

Now suppose Practice B appears after the printer recovers. Match its reference, items and quantities with the saved record and ask the kitchen whether the meal was already communicated through the agreed manual fallback. If it was, the arriving paper is confirmation of existing work, not permission to prepare a second meal. Mark or organise the copy through the restaurant’s agreed procedure so another cook does not pick it up as fresh work.

If a genuinely new coffee is added to B during recovery, reconcile that addition separately from the earlier meal. An old delayed slip cannot prove that the coffee reached the kitchen. Record who checked the complete order and who acknowledged each instruction. If the printed information cannot distinguish the two stages, stop and resolve it with the installer rather than guessing from the order in which slips arrived.

Do not clear print jobs, reset the application or repeatedly resend orders as a shortcut while their status is unknown. Ask the trained person to inspect the relevant print path and explain the consequences of any queue action. This guide does not claim that DeccanPro automatically detects duplicate tickets or recovers every interrupted print job.

Keep a short recovery handover

Before normal service resumes, list the affected references, the last confirmed instruction for each, any food already in preparation and the person who checked it with the kitchen. Confirm one fresh supervised KOT reaches the intended printer after the older work has been reconciled. A successful new ticket and a resolved backlog are two different checks.

Keep unresolved references visible to the shift lead. Record the printer model, visible error, approximate interruption time and the supported action used. Use training records or remove customer details when sharing evidence. Repeat this rehearsal after changing the printer or print configuration; do not assume the replacement handles pending jobs in the same way.