Updated
Find the original sale before printing
Use the original bill or sale reference wherever available. If the guest does not have it, use the supported sales lookup with the approximate time and known order details, then check the candidate record carefully. Two guests can pay the same amount. A matching total alone is not enough to identify a sale.
Ask the cashier to read back the date, reference, ordered items, final amount and payment status before selecting the receipt action. For a table used by several groups during the day, a table number alone is also insufficient. Use only the information needed to locate the record; do not disclose another guest’s bill while searching.
Use the existing sale’s print action
The reviewed DeccanPro receipt-printing workflow retrieves the saved sale by its ID and renders its receipt. In the demonstration, locate the intended sale and use its supported print action. Do not start a new sale, add the dishes again or submit another payment just to produce paper.
Check the printed reference and final amount against the record you opened. Then return to that record and confirm that its item quantities and payment status are unchanged. Ask the demonstrator how your chosen layout identifies a copy; do not assume that every template automatically prints a duplicate label or maintains a separate reprint audit trail.
Choose paper format without changing the transaction
The reviewed receipt workflow offers thermal and A4 print choices. Demonstrate the format you intend to use with the actual printer and paper size. A thermal receipt and an A4 copy should refer to the same sale, even when the layout and amount of visible detail differ.
Inspect the business details, bill reference, item names, quantities, totals and any configured tax lines on the resulting document. Check a long dish name and a multi-line order near the page edge. A successful preview does not establish that the printer driver, paper size or physical output is correct.
Separate a customer receipt copy from a kitchen instruction
A customer bill describes the sale; a KOT directs preparation. Explain which document the guest requested before choosing a print action. Another customer receipt must not be passed to the cook as an instruction to prepare the meal again.
If the actual problem is a missing kitchen ticket, follow the kitchen-ticket troubleshooting process instead: inspect the current order and ask the kitchen what was already received or prepared. Keep receipt copying, fresh additions and kitchen reprints as separate staff decisions.
Check the printer before repeating an uncertain attempt
When no paper appears, inspect the printer, paper supply, selected destination and any visible print queue or error. A document may still be waiting to print. Repeated clicks can produce several copies after the device recovers, even though no extra sale was created.
If the sale cannot be loaded, record the visible error and check the supported sign-in and connection procedure. The reviewed workflow reports a failed sale lookup; it does not require creating a replacement sale. Once the cause is understood, make one supervised retry and inspect the physical output. Escalate an unresolved issue with the sale reference and relevant error, without sharing passwords or unrelated customer records.
Run one controlled cashier rehearsal
Outside service, use one completed practice sale and record its reference, total and payment status. Produce a second customer copy, then compare the saved record and the paper. Have another cashier identify both documents as the same sale and explain why no fresh kitchen preparation or payment is required.
Repeat with the alternative paper format if your restaurant needs it. Keep a short result note: reference matched, output readable, payment unchanged and no new kitchen work. For your Chennai demonstration, bring the printer model, paper width, an anonymised receipt and the staff account that will normally print copies. An owner-account test alone does not establish the cashier’s access.
PUT IT INTO PRACTICE
Your checklist
- Original sale identified by more than amount alone
- Receipt reference matches the saved record
- No new sale or payment entered
- Thermal or A4 output checked on actual paper
- Customer copy kept separate from kitchen preparation
- Printer inspected before an uncertain retry
- Cashier account used for the rehearsal
