DeccanPro · Chennai restaurant guide
https://deccanpro.com/guides/kitchen-voice-announcement-setup/
Updated
Choose the device that should speak
DeccanPro's kitchen sound and speech settings are specific to the machine. Enable them on the intended kitchen device and check its speakers. Confirm that the sound is heard where preparation happens without creating unnecessary noise at the counter.
Test with normal kitchen equipment running, at a time when the exercise will not interfere with customer orders. Check the arrival sound first and then the spoken details. Ask the team whether the alert is noticeable and the speech understandable at a comfortable volume.
Try the names you actually sell
Use a short order, a long dish name and a larger order containing several items. Current announcement phrasing is English, and voice options depend on the voices installed on the device. Tamil announcements are not promised by the reviewed implementation.
The spoken order identifies the table or order context, item quantities and dish names. It does not read every note, description or price. Longer orders keep the spoken list concise. The complete KOT or display therefore remains important even if the beginning of the announcement is easy to hear.
Separate order delivery from audio playback
If nobody hears a ticket, first locate the saved order and check the intended kitchen record. A missing sound and a missing order are different problems. Do not enter the dishes again or repeatedly resend the ticket just to make a speaker react; staff may already be preparing the first copy.
Arrival sound and spoken reading have separate settings on the kitchen machine. A bell without speech can be an intentional setup. Confirm both selections on the actual device, then check its selected sound output and volume with a supervised sample. Keep the written KOT or kitchen display in use while investigating.
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| What staff observe | Check first | Before resuming normal service |
|---|---|---|
| The order is visible, but no sound is heard | Confirm the kitchen machine, enabled sound/speech choices and intended speaker output. | Play one supervised test and have the kitchen operator confirm it from their working position. |
| The bell is heard, but no words follow | Check whether spoken reading is enabled separately and whether the selected voice is usable on that device. | Verify one short order with the actual menu names; keep reading the full written order. |
| Words are heard from the counter or another device | Identify which machine has announcement settings enabled and which speaker it uses. | Agree which device should announce; correct the setup and listen at both work positions. |
| No matching order is visible in the kitchen | Find the saved order reference and investigate the order-to-kitchen handoff through the supported process. | Establish whether the kitchen received it before retrying; turning up volume cannot resolve a missing record. |
Check what the voice leaves to the written record
Use two sample dishes with three total portions, then read the full kitchen record before listening to the announcement. Distinguish the total quantity from the number of menu lines. Include a preparation note through the supported order procedure and ask the cook to find that note in the written record; do not expect speech to carry it.
Next, use a larger order with seven distinct menu lines. The reviewed announcement builder reads a limited list and summarises the remaining lines. Have the cook identify every line from the KOT or display, including anything not spoken individually. Keep the original order for this check rather than adding another copy to trigger audio. This is a training exercise outside live service, not a request to make food.
Test a change, not only a new order
Add an item and demonstrate a cancellation using sample data. Ask the cook what the announcement means and have them confirm it against the full ticket or screen. New-order speech sounding correct does not by itself verify the change and cancellation cases.
Record the selected voice, device and volume as part of the restaurant's setup notes. After replacing speakers or changing the kitchen computer, repeat the test. Voice should help people notice an order, while the written record supplies the full detail needed to prepare it.
PUT IT INTO PRACTICE
Your checklist
- Correct kitchen machine and speakers selected
- Comfortable volume tested with normal background noise
- Actual menu names and a long order tried
- Changed and cancelled orders checked against the full ticket
- Bell and speech choices checked separately on the kitchen device
- Written notes and unspoken lines reviewed before preparation
- Saved order located before any retry
